Registration form is not working, stucked on Please wait

  • shantilie
    Asked on September 12, 2016 at 10:26 AM

    Hi There,

     

    I've just had a client reported that the registration form is not working. I have tried it myself too. After I clicked SUBMIT, it appeared PLEASE WAIT, and I had been waiting for so long but still the same.

    Please if someone can have a look at it.

     

    Regards,

     

    Shanti Lie

     

    Jotform Thread 929891 Screenshot
    Page URL: http://www.kindermusikwithshanti.com.au/playdate-registration-2016/
  • Jan
    Replied on September 12, 2016 at 11:37 AM

    I was able to replicate the issue when I did a test submission on your webpage. 

    Registration form is not working, stucked on Please wait Image 1 Screenshot 20

    The solution here is to re-embed the form using the Iframe method. This will prevent script conflicts between the form and the webpage. Please check this guide: Getting-the-form-iFrame-code

    Hope that helps. Thank you.