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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Registration form is not working, stucked on Please wait

    Asked by shantilie on September 12, 2016 at 10:26 AM

    Hi There,


    I've just had a client reported that the registration form is not working. I have tried it myself too. After I clicked SUBMIT, it appeared PLEASE WAIT, and I had been waiting for so long but still the same.

    Please if someone can have a look at it.




    Shanti Lie


    Page URL:

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    JotForm Support

    Answered by Jan on September 12, 2016 at 11:37 AM

    I was able to replicate the issue when I did a test submission on your webpage. 

    The solution here is to re-embed the form using the Iframe method. This will prevent script conflicts between the form and the webpage. Please check this guide: Getting-the-form-iFrame-code

    Hope that helps. Thank you.