What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder emails, field not showing up in mail?

    Asked by rogero on September 14, 2016 at 03:12 AM

    Hi,

    I have setup tree different autoresponder emails but there are some information that is in the email templates that doesn't show up in the mail.

    The form is work submission form and there are missing information in all fields.

    There are three fields that doesn't show up in the "Mail to Client" autoresponder, Lastname {Input51} and Lastname {Input53}. It not only the input value that is missing but also the name of the information.

     

    Thanks, Roger

    Emails field not showing in showing up
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 14, 2016 at 04:37 AM

    Please check if correct values and labels of those fields are set inside of your Autoresponder email. 

    You can try to delete existing Autoreponder email and create new one to see if that will resolve your issue. 

    How to Delete Notifications/Autoresponder

    Creating a Form Autoresponder

    If your issue still persist, please provide us ID of the form you are working on. 

    Let us know if you need further assistance.