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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I use your form on my website and I have received numerous reports that the form does not allow the users to submit.

    Asked by shawn mcneil  on September 15, 2016 at 04:48 AM

    Can you help with this?  I'm losing business. I didn't set up the form and don't know much about how it works. 

    thank you for looking onto this, 

    Page URL:
    www.thegaragegurus.com

    Reports and allow form on
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 15, 2016 at 07:26 AM

    I have tested your form and I was able to replicate mentioned issue. I have filled all fields on your form, but when I submitted the form Incomplete Values error message was shown. 

    After that I have tested your standalone form https://www.jotform.com/form/72170119334 and i was able to submit it without any issues. Once I submitted your standalone form I got redirected to Thank You page. 

    Form on your website is embedded with full source code. I have also checked and you form was last time modified more than two years ago. It is possible that full source code is outdated. I would suggest you to get new full source code of your form and re-embed it on your website. Or you can re-embed your form with iFrame code. inside of this guide you can find how to get iFrame code of your form:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Form that you provided is created on account with username lisamc. If you do not have access to that account I would suggest you to contact the person who created and embedded your form and ask him/her to re-embed your form.

    Hope this will help. Let us know if you need further assistance.