What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I use your form on my website and I have received numerous reports that the form does not allow the users to submit.

    Asked by shawn mcneil  on September 15, 2016 at 04:48 AM

    Can you help with this?  I'm losing business. I didn't set up the form and don't know much about how it works. 

    thank you for looking onto this, 

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 15, 2016 at 07:26 AM

    I have tested your form and I was able to replicate mentioned issue. I have filled all fields on your form, but when I submitted the form Incomplete Values error message was shown. 

    After that I have tested your standalone form https://www.jotform.com/form/72170119334 and i was able to submit it without any issues. Once I submitted your standalone form I got redirected to Thank You page. 

    Form on your website is embedded with full source code. I have also checked and you form was last time modified more than two years ago. It is possible that full source code is outdated. I would suggest you to get new full source code of your form and re-embed it on your website. Or you can re-embed your form with iFrame code. inside of this guide you can find how to get iFrame code of your form:


    Form that you provided is created on account with username lisamc. If you do not have access to that account I would suggest you to contact the person who created and embedded your form and ask him/her to re-embed your form.

    Hope this will help. Let us know if you need further assistance.