What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notifications

    Asked by isaactobelen on September 15, 2016 at 08:35 AM

    Hi there! Im not receiving notification emails on submission. I've tested it a few times with different emails but im not receiving them.

     

    Link of form: https://form.jotform.com/60135590771152

     

    Please advise.

     

    Thank you in advanced.  

    Page URL:
    https://form.jotform.com/60135590771152

    receiving Emails JotForm different different emails
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 15, 2016 at 11:32 AM

    Here's the reason why you're not getting notifications:

    The email (info@mariade***doap.com) is in the bounce list. I went ahead and removed the email from it. You should be able to receive notifications now. Please check this guide to avoid landing in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, it is a good idea to contact your email service provider and ask them to whitelist the IPs and domains found from this guide: Whitelisting-JotMails-IP-Addresses

    Let us know if you need anything else, we'll be happy to assist you.