Not receiving notifications

  • Profile Image
    isaactobelen
    Asked on September 15, 2016 at 08:35 AM

    Hi there! Im not receiving notification emails on submission. I've tested it a few times with different emails but im not receiving them.

     

    Link of form: https://form.jotform.com/60135590771152

     

    Please advise.

     

    Thank you in advanced.  

  • Profile Image
    John_Benson
    Answered on September 15, 2016 at 11:32 AM

    Here's the reason why you're not getting notifications:

    The email (info@mariade***doap.com) is in the bounce list. I went ahead and removed the email from it. You should be able to receive notifications now. Please check this guide to avoid landing in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, it is a good idea to contact your email service provider and ask them to whitelist the IPs and domains found from this guide: Whitelisting-JotMails-IP-Addresses

    Let us know if you need anything else, we'll be happy to assist you.