- isaactobelenAsked on September 15, 2016 at 08:35 AM
Hi there! Im not receiving notification emails on submission. I've tested it a few times with different emails but im not receiving them.
Link of form: https://form.jotform.com/60135590771152
Thank you in advanced.Page URL:
- JotForm SupportJohn_BensonAnswered on September 15, 2016 at 11:32 AM
Here's the reason why you're not getting notifications:
The email (info@mariade***doap.com) is in the bounce list. I went ahead and removed the email from it. You should be able to receive notifications now. Please check this guide to avoid landing in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Also, it is a good idea to contact your email service provider and ask them to whitelist the IPs and domains found from this guide: Whitelisting-JotMails-IP-Addresses
Let us know if you need anything else, we'll be happy to assist you.