Form is disappearing for some browsers (Firefox and Microsoft Edge)

  • Aiden123
    Asked on September 19, 2016 at 2:32 PM

    The form is disappearing for some browsers (Firefox and Microsoft Edge) on certain user machines.

    What can be done to fix this issue?

     

    Here is the website:

    http://www.mylackawanna.com/brand/

     

    Here is the form link:

    <script type="text/javascript" src="https://form.jotform.com/jsform/62454354760962"></script>

     

     

    https://form.jotform.com/62454354760962

     

    Thank you!!!

    Jotform Thread 936163 Screenshot
  • David JotForm Support
    Replied on September 19, 2016 at 4:23 PM

    Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If there is anything in your page causing the form to be formatted incorrectly or show different in certain browsers, this will resolve any of those issues.

  • Aiden123
    Replied on September 20, 2016 at 11:51 AM

    thanks for the help!