What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disappearing for some browsers (Firefox and Microsoft Edge)

    Asked by Aiden123 on September 19, 2016 at 02:32 PM

    The form is disappearing for some browsers (Firefox and Microsoft Edge) on certain user machines.

    What can be done to fix this issue?

     

    Here is the website:

    http://www.mylackawanna.com/brand/

     

    Here is the form link:

    <script type="text/javascript" src="https://form.jotform.com/jsform/62454354760962"></script>

     

     

    https://form.jotform.com/62454354760962

     

    Thank you!!!

    Page URL:
    http://www.mylackawanna.com/brand/

    Screenshot
    some browsers disappearing and Microsoft Edge
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    JotForm Support

    Answered by david on September 19, 2016 at 04:23 PM

    Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If there is anything in your page causing the form to be formatted incorrectly or show different in certain browsers, this will resolve any of those issues.

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    Answered by Aiden123 on September 20, 2016 at 11:51 AM

    thanks for the help!