What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submissions to my email?

    Asked by Renuka89 on September 21, 2016 at 01:34 AM

    It was working totally fine untill sunday. but I havent been receiving the submissions sent in since monday onwards. It is in my jotform when I log in but it doesn't get sent to my email address taht i have linked together. Is there something wrong from your side? Please advice!


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    JotForm Support

    Answered by Nik_C on September 21, 2016 at 02:30 AM

    We're sorry for this inconvenience.

    I checked our logs and I see that your email ended in our Bounce list. The reason is below:

    Reason(s) : smtp; 503 This mail server requires authentication when

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    If you have any further questions please let us know.


    Thank you.