Why I'm not receiving submissions to my email?

  • Profile Image
    Renuka89
    Asked on September 21, 2016 at 01:34 AM

    It was working totally fine untill sunday. but I havent been receiving the submissions sent in since monday onwards. It is in my jotform when I log in but it doesn't get sent to my email address taht i have linked together. Is there something wrong from your side? Please advice!

    Thanks

  • Profile Image
    Nik_C
    Answered on September 21, 2016 at 02:30 AM

    We're sorry for this inconvenience.

    I checked our logs and I see that your email ended in our Bounce list. The reason is below:

    Reason(s) : smtp; 503 This mail server requires authentication when

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    If you have any further questions please let us know.

     

    Thank you.