My Submissions download isn't complete

  • Profile Image
    mckabue
    Asked on September 21, 2016 at 06:42 AM

    We have a survey running to Save Nairobi National Park - there have been 2347 submissions, however I can only download 546 of them to present to the authorities.

    Please let me know how I can download all of them.

    Many Thanks in advance for your swift reply!

     

  • Profile Image
    Irshad
    Answered on September 21, 2016 at 10:22 AM

    I have checked your account and Form. And I am able to see there are only 559 submissions of your Form https://www.jotform.com/62161524933554.

    I tried to download the submissions, and I am successfully able to download all the 559 form submissions. Please try clearing your browser cache and check it again.

    Also, can you please confirm, in which form you have checked 2347 submissions. And we will be glad to assist you further.

    Thanks.

     

     

  • Profile Image
    mckabue
    Answered on September 22, 2016 at 03:46 AM
    Dear Irshad,
    This list has been running since 8th of August. And if you look at the
    screenshot attached carefully, you will see that the total number of
    submissions is correct, i.e. 2497, however, we can only extract some 697
    submissions!!!
    Please also find attached an excel of the submissions we extracted on 24th
    August for your reference.
    We need to extract the entire list to be presented to the Nation's
    president once we are through with this campaign next month. This is a very
    sensitive topic, we can't afford to loose some 500+ submissions, i.e.
    votes!!
    Please assist ASAP.
    Many Thanks,
    Karin
    ...
  • Profile Image
    Rose
    Answered on September 22, 2016 at 04:44 AM

    Sorry for this inconvenient situation.

    As you said, even if your submission is 2K, it was seen as 500+ less than it should be. Please note that I restored and fix it. 



    However, I also suggest you to download your submission partially due to having excessive submission. You may have a look following guidance. 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF


    If you have more questions or need any other support by us, please let us know. We would be pleased to help you.