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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my forms was hit by spam on September 20th, Can I edit that and open my account back up?

    Asked by nickrichgfx on September 22, 2016 at 11:14 AM

    The specific form 'MDR Refer A Friend' was hit by spam submissions, up to 9,700 of them, my acct quota is 10,000.  Is there a way I can delete those submissions or that form temporarily to open back up my account until so I can add a captcha to it to keep this from happening again? Currently all of my forms/acct is frozen because of this one problem.  

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    JotForm Support

    Answered by david on September 22, 2016 at 12:38 PM

    I checked your form and it does indeed look like the submissions were spam.  I reset your  submission count for the month and restored your account.  Keep in mind we are only allowed to do one reset per account.  Should you go over your limits again, you would need to upgrade to a higher level subscription to restore the forms.

    To prevent further spamming of that form, I would recommend using unique submissions for your form:


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    Answered by nickrichgfx on September 22, 2016 at 02:17 PM

    Thank you David!  I'll definitely get on that.