What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by wadmex on September 23, 2016 at 09:00 AM

    Hi

    You send a test mail from "Formularz kontaktowy ( Contact form ) ducers" but "Formularz kontaktowy ( Contact form ) firmanarynku" doesn't send mails. Now sender is noreply@... but still is a problem.

    Best regards

    problem contact form sender noreply
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    JotForm Support

    Answered by Kiran on September 23, 2016 at 10:51 AM

    I see that your email address kontakt@firmanarynku.pl is in our bounce list and so you are not receiving emails. I have removed it from the bounce list and you should be now able to receive the notifications without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    You may also remove the email address from the bounce list by following the guide How-to-Remove-Your-Email-Address-from-Bounce-List

    You can change the sender email address from the Advanced tab in the email notification settings.

    Thank you!