Not receiving email notifications

  • wadmex
    Asked on September 23, 2016 at 9:00 AM

    Hi

    You send a test mail from "Formularz kontaktowy ( Contact form ) ducers" but "Formularz kontaktowy ( Contact form ) firmanarynku" doesn't send mails. Now sender is noreply@... but still is a problem.

    Best regards

  • Kiran Support Team Lead
    Replied on September 23, 2016 at 10:51 AM

    I see that your email address kontakt@firmanarynku.pl is in our bounce list and so you are not receiving emails. I have removed it from the bounce list and you should be now able to receive the notifications without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    You may also remove the email address from the bounce list by following the guide How-to-Remove-Your-Email-Address-from-Bounce-List

    You can change the sender email address from the Advanced tab in the email notification settings.

    Not receiving email notifications Image 1 Screenshot 20

    Thank you!