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  • Profile Image

    Im not receiving emails after a maintenance request is filled out

    Asked by kmeier8579 on September 27, 2016 at 01:57 AM

    Hi;

     

    I have a jotform on my webpage for maintenance requests.  When you fill it out and hit submit - it says "Thank you" but I never receive the email.  What might have changed that I need to look at?

     

    Thanks

     

     

    Emails after receiving a
  • Profile Image
    JotForm Developer

    Answered by berkay on September 27, 2016 at 02:08 AM

    Hi,

     

    I checked your mail address and it looks your mail address is in our bounce list. I have removed you from bounce list. You should receive mails now.

     

    You may want to white list our mail servers and domain names to prevent this from happening again, here's a guide: Whitelisting-JotMails-IP-Addresses.

    You can also check if the email is in the bounce list or not with the help of this guide: How-to-Remove-Your-Email-Address-from-Bounce-List.

     

    Thanks for using JotForm,

    Regards.