Im not receiving emails after a maintenance request is filled out

  • Profile Image
    Asked on September 27, 2016 at 01:57 AM



    I have a jotform on my webpage for maintenance requests.  When you fill it out and hit submit - it says "Thank you" but I never receive the email.  What might have changed that I need to look at?





  • Profile Image
    Answered on September 27, 2016 at 02:08 AM



    I checked your mail address and it looks your mail address is in our bounce list. I have removed you from bounce list. You should receive mails now.


    You may want to white list our mail servers and domain names to prevent this from happening again, here's a guide: Whitelisting-JotMails-IP-Addresses.

    You can also check if the email is in the bounce list or not with the help of this guide: How-to-Remove-Your-Email-Address-from-Bounce-List.


    Thanks for using JotForm,