What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving my forms

    Asked by ssmith690 on September 27, 2016 at 11:06 AM

    I am not receiving forms as they are being submitted.  I've had @jotform.com white listed with our server so I should receive anything from .jotform.com.


    I've tried creating new forms and sending test and am not receiving them.  I have disabled them

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    JotForm Developer

    Answered by berkay on September 27, 2016 at 11:08 AM


    It looks your mail address is in our bounce list.  I have removed you from bounce list. You should receive mails now. 

    You can check if the email is in the bounce list or not with the help of this guide anytime: How-to-Remove-Your-Email-Address-from-Bounce-List.


    Thanks for using JotForm,