What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Am I get emailed with my monthly invoice if I will upgrade?

    Asked by Colin McReynolds  on September 27, 2016 at 03:59 PM

    If I sign up for an account to be paid monthly by credit card, is there a way to setup my account so that I am emailed an invoice each month?

    The only details I can find on your website is how to view existing invoices, but I didn't see anything about whether I can elect to have you send me invoices for each payment.

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    JotForm Support

    Answered by Welvin on September 27, 2016 at 06:40 PM

    Stripe which is our current payment processor for Credit Card payments will send you the monthly subscription invoice. And yes, you can view it in the Account - Billing page. 

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    Answered by Colin McReynolds  on September 28, 2016 at 09:30 AM

    OK, but how is it sent?  Can it be sent via email?  Also, does it have to be sent to the person who is the administrator of the account, or can another person's email information be added to the site for it to be sent to someone other than the account administrator?

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    JotForm Support

    Answered by EltonCris on September 28, 2016 at 12:28 PM

    It is sent via email to the email address you used in the purchase which is usually your account email address.

    You can actually get a copy of your invoices and have it sent manually to someone else https://www.jotform.com/help/329-How-to-Check-Invoices.