What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email troubleshooting

    Asked by iKmsa on September 28, 2016 at 04:46 AM


    We are experiencing a problem receiving emails from our jotform using our email address (applications@signaturecosmetics.co.za) that we set up manually.

    The applicants are receiving the success emails (to their own personal emails) but we are not receiving the email to confirm that there was a submission along with a PDF attachment.

    We are receiving emails to that email address when we send tests but its not working through the Jotform.

    Can you have a look at this for us? We cannot seem to find the issue.




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    JotForm Support

    Answered by liyam on September 28, 2016 at 07:06 AM

    Hello iKmsa,

    I checked your email activity history but all emails went through and considered as sent.  Can you check your spam folder and see if all the emails landed there?

    You may also view your email activity history by following the steps on this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    We'll look forward to your response.


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    Answered by iKmsa on October 07, 2016 at 08:55 AM

    Thanks for your help

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    JotForm Support

    Answered by liyam on October 07, 2016 at 11:02 AM

    You are welcome, iKmsa.

    If you have other questions or concerns, please don't hesitate to let us know.