Form stuck on "please wait" message

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    weddingyear
    Asked on September 28, 2016 at 11:36 AM

    when i click the pay now button on a paypal form, it remains with the "please wait" on the button and nothing happens. 

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    Jan
    Answered on September 28, 2016 at 01:59 PM

    I was able to replicate the issue. It got stuck on "Please wait.." message upon submission.

    Please try to re-embed the form using the Iframe method. This will prevent script conflicts between the webpage and the form. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. Thank you.

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    weddingyear
    Answered on September 28, 2016 at 02:10 PM

    Thank you so much! this solved the problem. 

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    Jan
    Answered on September 28, 2016 at 03:33 PM

    Glad to hear that. If you need anything else, let us know. Thank you.