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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form stuck on "please wait" message

    Asked by weddingyear on September 28, 2016 at 11:36 AM

    when i click the pay now button on a paypal form, it remains with the "please wait" on the button and nothing happens. 

    Page URL:
    http://www.weddingyear.com/markets/check-out

    Screenshot
    please wait stuck form stuck paypal form and click
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    JotForm Support

    Answered by Jan on September 28, 2016 at 01:59 PM

    I was able to replicate the issue. It got stuck on "Please wait.." message upon submission.

    Please try to re-embed the form using the Iframe method. This will prevent script conflicts between the webpage and the form. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. Thank you.

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    Answered by weddingyear on September 28, 2016 at 02:10 PM

    Thank you so much! this solved the problem. 

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    JotForm Support

    Answered by Jan on September 28, 2016 at 03:33 PM

    Glad to hear that. If you need anything else, let us know. Thank you.