What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I see what emails my forms are sending out?

    Asked by ingenuitycc on September 28, 2016 at 04:22 PM

    Is there a way to see what emails my form is sending out?  Of the two addresses setup to receive notifications from this form, only one, the hello@ingenuity.cc address is getting the emails.  Can you please help us figure this out?

    The email host on our client's side is trying to get a hold of bounceback emails from your side so he can trace the emails back and figure out where the problem is, but he's not even seeing anything hitting his server.  Even blocked messages are supposed to be hitting his server.  I'm quite sure everything is setup correctly, but its just not sending.

    Page URL:
    www.romaniorthodontics.com/appointment-request

    Emails My Forms can can i
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 28, 2016 at 10:14 PM

    Yes, you can see the sent and failed emails by checking your account's Email History. Here's a guide on How to View All Your Form Email History.

    It looks like the email address epsmiles@*******orthodontics.com wasn't receiving the notifications because it was added to the bounce list. I have now removed it from the list so they should receive the next notifications successfully.

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues. I would also suggest you contact your email service provider and ask them to whitelist jotform's addresses. Here's the list: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.
    Regards.