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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Information submitted by respondents not showing after making payments via PayPal's checkout page

    Asked by larryaustin on September 29, 2016 at 12:17 PM

    Hi, on my form after someone enters their information, they then click on the paypal button to make a donation and it takes them to the paypal checkout page. However, the information that they submitted on the form does not get saved or sent to us. Do you know how they can save their information and pay?

     

    https://form.jotform.com/62724859150157

    paypal button incomplete payment paypal checkout page submissions
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    JotForm Support

    Answered by Mike_G on September 29, 2016 at 02:04 PM

    It is because it will stay in your Incomplete Payment wizard that you can access in your form's submission page until the payment is completed.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ