What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Information submitted by respondents not showing after making payments via PayPal's checkout page

    Asked by larryaustin on September 29, 2016 at 12:17 PM

    Hi, on my form after someone enters their information, they then click on the paypal button to make a donation and it takes them to the paypal checkout page. However, the information that they submitted on the form does not get saved or sent to us. Do you know how they can save their information and pay?



  • Profile Image
    JotForm Support

    Answered by Mike_G on September 29, 2016 at 02:04 PM

    It is because it will stay in your Incomplete Payment wizard that you can access in your form's submission page until the payment is completed.