What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data disappeared after making changes to the form

    Asked by limdaoyang on September 30, 2016 at 03:10 AM

    I've ended my data collection and made changes to the form. To my horror, all the data disappeared!!! Is there something you can help to restore the data?

     

    Ive collected these

     

    But now can only retrieve these:

     

     

    after making changes the form JotForm uploads height png
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    JotForm Support

    Answered by Chriistian on September 30, 2016 at 05:59 AM

    I checked your submission and I was able to confirm that there are empty data displayed.

     

    As per checking your form's Revision History, it seems that you have removed the fields where the data is connected and replace it with new fields.

     

     

    Since the field where the data is connected was removed, the submission data for that field was not displayed. Please note that when you remove a field in your form with existing submission, a warning message will appear that once you delete the field you will also lose the associated data for the field.

     

    Please try to revert back the form to the revision where the fields are still available and see if the submission data will now be displayed. To revert your form to a specific revision, just follow the instructions provided in this article: How to view form revision history