What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Don't receive e-mail notification

    Asked by AZWNL on September 30, 2016 at 04:32 AM

    Hello,

    I just found out that the system doesn't sent the filled in forms to my emailaddress anymore.

    Haven't had any problems before, always received the email with the form and the pdf...
    Suddenly it's stopped and I can't find the problem.

    Is there anyway you can look at it?

    Kind regards,
    Janine

    email receive in filled
  • Profile Image
    JotForm Support

    Answered by Rose on September 30, 2016 at 08:02 AM

    We are sorry for the issue you have been experiencing. 

    When I checked your forms and e-mails where you get notifications, I found out that you were not able to receive notification for this form due to the fact that the e-mail address set for notification was in bounce list. 

    Please note that I removed it from bounce list. You should get e-mail after now.

    However, I also would like to send you following user guide to avoid same situation again. 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If there is anything else that we can help you, please let us know. 

  • Profile Image

    Answered by AZWNL on September 30, 2016 at 11:46 AM
    thank you for helping me out here. This indead was the address where the
    problem occured.
    I only don't understand what I could have done to prevent this. As I follow
    the link and read the stuff, I believe I've done everything as told...
    Is there something I've missed??
    Kind regards,
    Janine
    Pinksterbloem 46 | 6922 HV | Duiven
    T: 06-46064695
    I : www.alszwangerwordennietlukt.nl
    Als zwanger worden niet lukt is een handelsnaam van Praktijk Manitou
    2016-09-30 14:02 GMT+02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 30, 2016 at 01:50 PM

    If your email provider has filters in place, they may block certain content, sender addresses or IP's.  To ensure that all emails get through, have your email provider whitelist our sending IP's:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses