Don't receive e-mail notification

  • Profile Image
    AZWNL
    Asked on September 30, 2016 at 04:32 AM

    Hello,

    I just found out that the system doesn't sent the filled in forms to my emailaddress anymore.

    Haven't had any problems before, always received the email with the form and the pdf...
    Suddenly it's stopped and I can't find the problem.

    Is there anyway you can look at it?

    Kind regards,
    Janine

  • Profile Image
    Rose
    Answered on September 30, 2016 at 08:02 AM

    We are sorry for the issue you have been experiencing. 

    When I checked your forms and e-mails where you get notifications, I found out that you were not able to receive notification for this form due to the fact that the e-mail address set for notification was in bounce list. 

    Please note that I removed it from bounce list. You should get e-mail after now.

    However, I also would like to send you following user guide to avoid same situation again. 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If there is anything else that we can help you, please let us know. 

  • Profile Image
    AZWNL
    Answered on September 30, 2016 at 11:46 AM
    thank you for helping me out here. This indead was the address where the
    problem occured.
    I only don't understand what I could have done to prevent this. As I follow
    the link and read the stuff, I believe I've done everything as told...
    Is there something I've missed??
    Kind regards,
    Janine
    Pinksterbloem 46 | 6922 HV | Duiven
    T: 06-46064695
    I : www.alszwangerwordennietlukt.nl
    Als zwanger worden niet lukt is een handelsnaam van Praktijk Manitou
    2016-09-30 14:02 GMT+02:00 JotForm :
    ...
  • Profile Image
    david
    Answered on September 30, 2016 at 01:50 PM

    If your email provider has filters in place, they may block certain content, sender addresses or IP's.  To ensure that all emails get through, have your email provider whitelist our sending IP's:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses