What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    need to downgrade to the FREE version

    Asked by annieslocker on October 03, 2016 at 11:03 PM

    I would like to downgrade to my previous version. I do not want to cancel, but It seems that is the only option I'm given when trying to downgrade. Can you help me?


  • Profile Image
    JotForm Support

    Answered by Rose on October 04, 2016 at 01:31 AM

    When I checked your account, it seems that you are using Paypal. Please follow below steps to cancel your current subscription.

    1. Login to your Paypal account.

    2. Find the reference to the latest payment you have made to JotForm.

    3. Click the subscription number for that transaction.

    4. Click on the " Cancel Subscription" button 

    After that, you will get back to Free plan. Cancelling subscription does not mean that cancel or deleting your account. 

    I also attached related guidances here below for your information. However, If you have more questions or need any further support by our side, please let us know. We would be pleased to assist you.