need to downgrade to the FREE version

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    annieslocker
    Asked on October 03, 2016 at 11:03 PM

    I would like to downgrade to my previous version. I do not want to cancel, but It seems that is the only option I'm given when trying to downgrade. Can you help me?

     

  • Profile Image
    Rose
    Answered on October 04, 2016 at 01:31 AM

    When I checked your account, it seems that you are using Paypal. Please follow below steps to cancel your current subscription.

    1. Login to your Paypal account.

    2. Find the reference to the latest payment you have made to JotForm.

    3. Click the subscription number for that transaction.

    4. Click on the " Cancel Subscription" button 

    After that, you will get back to Free plan. Cancelling subscription does not mean that cancel or deleting your account. 


    I also attached related guidances here below for your information. However, If you have more questions or need any further support by our side, please let us know. We would be pleased to assist you. 

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription