What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been disabled, and all of my forms down for my business today.

    Asked by Roger on October 04, 2016 at 09:52 PM

    My account has been disabled, and all of my forms down for my business today.


    please let me know what I can do to get it back up and running immediately.



    thank you,


  • Profile Image
    JotForm Support

    Answered by beril on October 05, 2016 at 03:18 AM

    Hello Roger,

    Your account was auto-suspended due to asking credit card information with plain text on your form. Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and asking credit card information with plain text which is against our terms of use. I've deleted those fields and  I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.