My account has been disabled, and all of my forms down for my business today.

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    Roger
    Asked on October 04, 2016 at 09:52 PM

    My account has been disabled, and all of my forms down for my business today.

     

    please let me know what I can do to get it back up and running immediately.

     

     

    thank you,

    Roger

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    beril
    Answered on October 05, 2016 at 03:18 AM

    Hello Roger,

    Your account was auto-suspended due to asking credit card information with plain text on your form. Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and asking credit card information with plain text which is against our terms of use. I've deleted those fields and  I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.