What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is disabled and when it will be restored ?

    Asked by editorialira on October 05, 2016 at 01:05 AM
    disabled account upload limit form disabled limit reached free user 100 MB delete submissions download uploads submission page
  • Profile Image

    Answered by editorialira on October 05, 2016 at 03:40 AM

    Kindly reply. Email id is editorial.ira@gmail.com

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    JotForm Support

    Answered by seth on October 05, 2016 at 03:46 AM

    Hello,

    You have exceeded your upload limit as a free user. You have 100 MB storage limit.

    Please go to your submissions and delete some uploaded files to free up some space.

    If you cannot reach your forms later on, please contact us again.

    Also you should consider upgrading your account. 

    All the best.

  • Profile Image

    Answered by editorialira on October 06, 2016 at 12:58 AM

    Hello,

     

    I have deleted some files. Still its showing out of space. Kindly check the same. 

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    JotForm Support

    Answered by Mike_G on October 06, 2016 at 02:12 AM

    We understand that you've already deleted some of your files, however, if you check your account you will see that its Upload space is still over its limit.

    I suggest you download your submission uploads by following the instructions in the guide below before deleting your submissions.

    How-to-Download-the-Submission-Files

    Thank you.