Why my account is disabled and when it will be restored ?

  • Profile Image
    editorialira
    Answered on October 05, 2016 at 03:40 AM

    Kindly reply. Email id is editorial.ira@gmail.com

  • Profile Image
    seth
    Answered on October 05, 2016 at 03:46 AM

    Hello,

    You have exceeded your upload limit as a free user. You have 100 MB storage limit.

    Please go to your submissions and delete some uploaded files to free up some space.

    If you cannot reach your forms later on, please contact us again.

    Also you should consider upgrading your account. 

    All the best.

  • Profile Image
    editorialira
    Answered on October 06, 2016 at 12:58 AM

    Hello,

     

    I have deleted some files. Still its showing out of space. Kindly check the same. 

  • Profile Image
    Mike_G
    Answered on October 06, 2016 at 02:12 AM

    We understand that you've already deleted some of your files, however, if you check your account you will see that its Upload space is still over its limit.

    I suggest you download your submission uploads by following the instructions in the guide below before deleting your submissions.

    How-to-Download-the-Submission-Files

    Thank you.