What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form collapse arrows on my form don't appear in browser

    Asked by sarahieca on October 05, 2016 at 05:10 PM


    Page URL:

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    JotForm Support

    Answered by jonathan on October 05, 2016 at 10:01 PM

    May I suggest to please try first re-embedding the form https://www.jotformpro.com/form/62646312733959  on your website using instead its iframe published code

    User guide: Getting-the-form-iFrame-code

    The issue you were having was most likely due to script conflict the form was having against the existing scripts on your website. Using the iframe code of the form should fix this issue.

    Let us know if issue remains.





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    Answered by sarahieca on October 06, 2016 at 11:45 AM
    Thanks. I tried this, but still no arrows on the tabbed panels…
    Sarah Brachman, Manager of Communications
    Independent Educational Consultants Association
    3251 Old Lee Highway, Suite 510, Fairfax, VA 22030 (703)591-4850, Ext. 6971 • Fax: 703-591-4860www.IECAonline.com • Sarah@IECAonline.com
    Twitter: @IECA
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    JotForm Support

    Answered by Jan on October 06, 2016 at 02:15 PM

    I believe you are referring to the form collapse arrows.

    The container where the form is embedded is smaller that the width of the form. It is the reason why the form collapse arrows are not showing. Please insert this CSS code to decrease the form's width:

    .form-all {
       width: 590px !important;

    Here's a guide on How-to-Inject-Custom-CSS-Code.

    Let us know if you're still having issues. Thank you.