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premiertripAsked on October 5, 2016 at 5:34 PM
I have just spent >1hr creating a nice form with all the back end and integrated it in the site.
Now at the first round of testing it is not working. When pressing the submit button, it changes int 'please wait' but then nothing happens.
I am not redirected to the thank you page and no email gets sent to sender or receiver.
Page URL: http://customerserved.co.uk/free-order/ -
jonathanReplied on October 5, 2016 at 10:15 PM
Hi,
Can you please try also re-embedding the form https://www.jotformeu.com/form/62786271673365 on your website using instead its iframe embed code.
User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
It seems the current embedded form was having script conflict issue on your WP website page.
When I test the form using only its own URL https://www.jotformeu.com/form/62786271673365 I did not encounter any issue.
Using the iframe embed code of the form should prevent any script conflict.
Let us know if this still did not resolve the issue.
Thanks.
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premiertripReplied on October 6, 2016 at 4:30 PM
Hi mate,
Yes I embedded using iFrame which seems to work.
Thanks for your response.