What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotforms not sending through to e-mail

    Asked by JohnAlexanderMP on October 05, 2016 at 10:35 PM

    Good afternoon,


    Our jotforms on our website are not sending through to the e-mail address attached to the forms.


    How can we rectify this.


    Kind regards,



    Simone Stark


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    JotForm Support

    Answered by Kevin_G on October 06, 2016 at 12:46 AM

    First off, seems like you have not received submissions as most of your forms shows 0 in the submissions counter. 

    I have also checked the email address you're using in your forms and I can see it is not in our bounce list, you may also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    I will also suggest you to ask your email provider to white-list our IP addresses so you will avoid emails being blocked because of any security rule.

    Here is the link where you will find our sender IPs: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please also provide us the link where you've embedded your forms, we will be glad to check on our end as well.