- JohnAlexanderMPAsked on October 05, 2016 at 10:35 PM
Our jotforms on our website are not sending through to the e-mail address attached to the forms.
How can we rectify this.
- JotForm SupportKevin_GAnswered on October 06, 2016 at 12:46 AM
First off, seems like you have not received submissions as most of your forms shows 0 in the submissions counter.
I have also checked the email address you're using in your forms and I can see it is not in our bounce list, you may also check your email history by following this guide: How-to-View-All-Your-Form-Email-History
I will also suggest you to ask your email provider to white-list our IP addresses so you will avoid emails being blocked because of any security rule.
Here is the link where you will find our sender IPs: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please also provide us the link where you've embedded your forms, we will be glad to check on our end as well.