Jotforms not sending through to e-mail

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    JohnAlexanderMP
    Asked on October 05, 2016 at 10:35 PM

    Good afternoon,

     

    Our jotforms on our website are not sending through to the e-mail address attached to the forms.

     

    How can we rectify this.

     

    Kind regards,

     

     

    Simone Stark

    simone.stark@aph.gov.au

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    Kevin_G
    Answered on October 06, 2016 at 12:46 AM

    First off, seems like you have not received submissions as most of your forms shows 0 in the submissions counter. 

    I have also checked the email address you're using in your forms and I can see it is not in our bounce list, you may also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    I will also suggest you to ask your email provider to white-list our IP addresses so you will avoid emails being blocked because of any security rule.

    Here is the link where you will find our sender IPs: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please also provide us the link where you've embedded your forms, we will be glad to check on our end as well.