What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification emails not sending

    Asked by pauldrake@blueyonder.co.uk on October 06, 2016 at 10:01 AM

    Hi,

    A number of the forms I have created are not sending through download notifications. You can see the front end of the forms here:

    http://www.iranreccongress.com/BrochurePage

    https://form.jotformeu.com/62243154730347

    https://form.jotformeu.com/62494117337357

    https://form.jotformeu.com/60424109254347

    I haven't had a problem with these in the past (the emails used to get sent) so if you could let me know why it is no longer working that would be great.

     

    Regards,

     

    Page URL:
    http://www.iranreccongress.com/BrochurePage

    Emails emails not sending problem www jotformeu
  • Profile Image
    JotForm Support

    Answered by david on October 06, 2016 at 11:31 AM

    I checked our email logs for the addresses in your form and they have indeed been failing.  It looks like your address were rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you suspect further addresses are on our bounce list, you can remove them from the list yourself:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List