What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification emails not sendingAsked by firstname.lastname@example.org on October 06, 2016 at 10:01 AM
A number of the forms I have created are not sending through download notifications. You can see the front end of the forms here:
I haven't had a problem with these in the past (the emails used to get sent) so if you could let me know why it is no longer working that would be great.
I checked our email logs for the addresses in your form and they have indeed been failing. It looks like your address were rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your addresses from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you suspect further addresses are on our bounce list, you can remove them from the list yourself: