Has our Jotform account run out?

  • Emma Smith
    Asked on October 7, 2016 at 7:37 AM

    We are no longer receiving our subscription requests via jotform on email and wondered if our account had expired?

     

    Please could someone come back to me on this asap.

     

    Many thanks, Emma

     

  • omerorkun JotForm Data Scientist
    Replied on October 7, 2016 at 9:09 AM

    Hi Emma,

    Your email account was on the bounce list. I removed it off the list. Please read our guide to avoid further issues related with bouncing:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need any further assistance please contact us.