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    Adding new email address on the filed of send email on confirmation email/autoresponder

    Asked by IC_Hong_Kong on October 11, 2016 at 05:50 AM

    Dear Jotform,

    I would like to add new email address on the filed of send email on confirmation email/autoresponder, but it doesn't work when i tried few times to click "add a new email address".

    Please kindly help with it.

    Best regards,



  • Profile Image
    JotForm Support

    Answered by olivia on October 11, 2016 at 06:27 AM

    Hi Nicole,

    I controlled your account and I saw that there was no problem about adding a new email address.

    I think that the problem is about our interface. When you click "Add new email address", you need to scroll down to see "Email Type" option. You can follow the illustration below.


    Thanks for asking and please let us know if we can be of more assistance.


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    Answered by IC_Hong_Kong on October 11, 2016 at 11:44 PM

    Dear Olivia,
    Thanks for your help.
    I have one more question, I am trying to add a random code/ reference code on the confirmation email. But, the code didn't generate automatically after I filled in the form(please refer to the below image).
    [cid:image001.png@01D22475.DA6659C0]Please help with it.
    Best regards,

    [Your unique QR code]
    [cid:image003.png@01D22475.DA6659C0]Ref ID:
    Full Name
    Nicole Tan
    Student ID
    Please select one:
    If attending, please indicate no. of seat(s) to be reserved
    Unique ID
    Please be remined that this registration is for SHSS Graduation Ceremony ONLY!
    Please keep and bring this confirmation receipt to the ceremony for check-in prior to the event.
    Date: 18 November 2016 (Friday)
    Time: 11:30 pm(with reception to follow beginning at 12:30pm)
    Venue: G/F, Lo Ka Chung Building, Lee Shau Kee Campus, HKUST
    Shuttle bus service – Available from 10:30 to 11:30pm from LG1 parking lot adjacent to The Bank of East Asia (see diagrams below). And, shuttle bus service will be available from 1:00 to 2:00pm from Lo Ka Chung Building back to LG1 parking lot.
    On-campus parking – Limited parking will be available due to HKUST Congregation Ceremony activities happening that day.
    Enquiries – 2358 8025; 2016gradshss@ust.hk

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    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 03:35 AM

    Hello Nicole,

    As we cannot answer multiple questions in one thread, I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/957942

    Thank you!