What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete payments: How to email users to complete the payments?

    Asked by auburnmapto on October 16, 2016 at 11:06 PM

    Hi was this feature ever added?  If not, is there an easier way to email the user with a link to payment information to finish their submission?



  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 16, 2016 at 11:15 PM

    Hello auburnmapto,

    Unfortunately we have not received any update form our backend team yet on this feature request. Upon checking the ticket status, I found that one of our developer is already looking into this and we will get back to you as soon as we have any update from them.

    An easier way to achieve this is to add an auto-responder email alert in form with edit link. This will send a clickable link in an email to the user who submitted the form. Clicking on the link will allow user to edit their submission. The following guide should help you:  https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date 

    Please note that adding auto-responder email alert will send email to all users which submit form irrespective of the payment status.

    Thank you!

  • Profile Image

    Answered by CampVerde on January 30, 2017 at 05:24 PM

    When I click on the edit this form link from a pending payment form, the link is broken. May I ask why?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 07:20 PM


    In order to assist you better, I've moved your question to a different thread, it can be found here: https://www.jotform.com/answers/1051089