- ruthgordonAsked on October 18, 2016 at 02:11 PM
Why does it say I'm out of submission storage when I have no submissions stored? Does this look at the lifetime of the account? And do I really need to upgrade if I have a form on my site to store any additional submissions?
- JotForm SupportJohn_BensonAnswered on October 18, 2016 at 03:42 PM
Free users are limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed.
I checked your account and you have 503 total submissions. You don't have to upgrade your account if you don't mind deleting your submissions. I checked your trash folder and I noticed all the forms with submissions. Please purge the forms in your Trash folder but please keep in mind that once you have deleted the forms it is not recoverable.
If you don't want to purge the forms and just the submissions, here's a guide: How-to-Delete-Form-Submission-Data
Let us know if you still having issue. So, we can manually reset it.
- ruthgordonAnswered on October 19, 2016 at 09:05 AM
- JotForm SupportJohn_BensonAnswered on October 19, 2016 at 10:40 AM
Glad I can help. Let us know if you need further assistance. Thank you.