What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission storage

    Asked by ruthgordon on October 18, 2016 at 02:11 PM

    Why does it say I'm out of submission storage when I have no submissions stored?  Does this look at the lifetime of the account?  And do I really need to upgrade if I have a form on my site to store any additional submissions?

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    JotForm Support

    Answered by John_Benson on October 18, 2016 at 03:42 PM

    Free users are limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed.

    I checked your account and you have 503 total submissions. You don't have to upgrade your account if you don't mind deleting your submissions. I checked your trash folder and I noticed all the forms with submissions. Please purge the forms in your Trash folder but please keep in mind that once you have deleted the forms it is not recoverable. 

    If you don't want to purge the forms and just the submissions, here's a guide: How-to-Delete-Form-Submission-Data

    Let us know if you still having issue. So, we can manually reset it. 


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    Answered by ruthgordon on October 19, 2016 at 09:05 AM

    Thank you!!!!

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    JotForm Support

    Answered by John_Benson on October 19, 2016 at 10:40 AM

    Glad I can help. Let us know if you need further assistance. Thank you.