What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have had a couple blank submissions come through and would like to know if they can be restored

    Asked by nctennis on October 19, 2016 at 04:57 PM
    We've also had a few other blanks where no information at all is provided - completely blank submissions. You can see two of them in our submissions for the Week 1 Combo Doubles Registration form - submitted 10-18 at 17:50:36 and 17:38:18 respectively.
  • Profile Image
    JotForm Support

    Answered by Rose on October 20, 2016 at 02:47 AM

    We are sorry for this issue. 

    When I checked your submission for this form. I forwarded this issue to our developer. If he can be fixed, you will be notified via this thread. 

    If you have more questions, please feel free to contact us at anytime. 

  • Profile Image
    JotForm Support

    Answered by Rose on October 21, 2016 at 06:53 AM

    Thank you for your patience and understanding. 

    Unfortunately, I do not have good news for you. Those submission were not restored by our developers. The only way to find the notification e-mail for them and import those data to submission page or edit them manually. 

    https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    If you have more questions, please let us know. 

  • Profile Image

    Answered by nctennis on October 21, 2016 at 01:19 PM

    Currently, only the individual who is submitting a registration receives a notification email from JotForm. Therefore, there's nothing we can do to restore the submissions.

  • Profile Image
    JotForm Support

    Answered by david on October 21, 2016 at 02:35 PM

    It looks like the data for those submissions may be lost.  Were there payments received for those submissions?  If so, the email address for the submitter may have been included in the payment details.  That may be the only way to get some of the data for those submissions.