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withStylePhotographyAsked on October 20, 2016 at 2:00 AM
Im not getting emails. :( iv tried all the above.
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HelenReplied on October 20, 2016 at 3:04 AM
We are sorry for this issue.
When I checked your e-mail logs, your forms Mini Session, Payment plan and Booking Your Session notifications mails were failed as you stated. However ,I checked recipent e-mail address on ypur notification setting for these three forms but it is not in the bounce list now. If you removed this e-mail address from bounce list before, you should get notification e-mails.
I can also suggest you to have a look following user guide , it also help to prevent e-mail bouncing issues.
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please let us know, if the issue still persists even after this arrangement.
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Nik_CReplied on November 3, 2016 at 4:17 PM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
This is highly important action to prevent such issues in future.
Do not hesitate to contact us if you have further questions.
Thank you!