Not Getting Email Notifications

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    withStylePhotography
    Asked on October 20, 2016 at 02:00 AM

    Im not getting emails. :( iv tried all the above.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    Helen
    Answered on October 20, 2016 at 03:04 AM

    We are sorry for this issue.

    When I checked your e-mail logs, your forms Mini SessionPayment plan  and Booking Your Session notifications mails were failed as you stated. However ,I checked recipent e-mail address on ypur notification setting for these three forms but it is not in the bounce list now. If you removed this e-mail address from bounce list before, you should get notification e-mails.

    I can also suggest you to have a look following user guide , it  also help to prevent e-mail bouncing issues.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    Please let us know, if the issue still persists even after this arrangement.

     

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    Nik_C
    Answered on November 03, 2016 at 04:17 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!