- withStylePhotographyAsked on October 20, 2016 at 02:00 AM
Im not getting emails. :( iv tried all the above.
This is a re-post of a comment on Why Am I Not Receiving Email Notifications
- JotForm DeveloperHelenAnswered on October 20, 2016 at 03:04 AM
We are sorry for this issue.
When I checked your e-mail logs, your forms Mini Session, Payment plan and Booking Your Session notifications mails were failed as you stated. However ,I checked recipent e-mail address on ypur notification setting for these three forms but it is not in the bounce list now. If you removed this e-mail address from bounce list before, you should get notification e-mails.
I can also suggest you to have a look following user guide , it also help to prevent e-mail bouncing issues.
Please let us know, if the issue still persists even after this arrangement.
- JotForm SupportNik_CAnswered on November 03, 2016 at 04:17 PM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
This is highly important action to prevent such issues in future.
Do not hesitate to contact us if you have further questions.