What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not Getting Email Notifications

    Asked by withStylePhotography on October 20, 2016 at 02:00 AM

    Im not getting emails. :( iv tried all the above.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

    Emails all Getting not getting
  • Profile Image
    JotForm Support

    Answered by Helen on October 20, 2016 at 03:04 AM

    We are sorry for this issue.

    When I checked your e-mail logs, your forms Mini SessionPayment plan  and Booking Your Session notifications mails were failed as you stated. However ,I checked recipent e-mail address on ypur notification setting for these three forms but it is not in the bounce list now. If you removed this e-mail address from bounce list before, you should get notification e-mails.

    I can also suggest you to have a look following user guide , it  also help to prevent e-mail bouncing issues.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    Please let us know, if the issue still persists even after this arrangement.

     

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    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:17 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!