Is there a problem with email notifications?

  • rafolkers
    Asked on October 20, 2016 at 12:41 PM

    My notifications have stopped coming through, to four email accounts. Is there an issue?

     

  • Jan
    Replied on October 20, 2016 at 3:01 PM

    No, we are not having issues in regards to receiving email notifications. I checked this form (https://www.jotform.com/form/20100151404) and I found out that one of the email recipient is in the bounce list.

    Is there a problem with email notifications? Image 1 Screenshot 20

    I have removed it from the bounce list. You should be able to receive new notifications now.

    Please check these guides related to your issue:
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    If you're still having issues, please let us know. Thank you.