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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting an invalid format error when adding my email address in the recipient box

    Asked by ilsarto on October 21, 2016 at 03:22 AM

    Buongiorno,  volevo aggiungere un secondo indirizzo email, però mi da sempre errore di formato non valido.

    Come posso aggiungere un secondo indirizzo email alle notifiche?

    Grazie

    Massimo Pasinato

    email invalid format email address
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    JotForm Support

    Answered by candy on October 21, 2016 at 04:05 AM

    Ciao Massimo,

    Vi consiglio di controllare il collegamento manuale d'uso, come si vede qui sotto:

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Se avete bisogno di ulteriore assistenza, non esitate a contattarci.

    Grazie.

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    Answered by ilsarto on October 21, 2016 at 05:44 AM
    Buongiorno,
    la procedura la conosco, però non mi permette di aggiungere un’altro destinatario.
    non mi permette di aggiungere la “ @ "
    allego screenshot
    Grazie Massimo
    ...
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    JotForm Support

    Answered by candy on October 21, 2016 at 06:35 AM

    Hello again,

    First of all, we are not able to see the screenshot you sent in your previous answer as you responded via email. Please attach screenshot here as the following:

    Secondly, I've checked your form and I've seen that I am able to add a new recipient in your form as you can see the screen below:

    I was not able to reproduce the issue you had. Could you please tell us in which form you wanted to add a second recipient email address and you could not?

    Please add a screenshot. I will be glad to help you.

    Thanks.

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    Answered by ilsarto on October 21, 2016 at 09:44 AM
    Buongiorno,
    ho riprovato, ma non mi consente di inserire un indirizzo email. Mi da come errore: https://www.dropbox.com/s/irvvmx7qg60wxz5/Screenshot%202016-10-21%2011.27.05.png?dl=0
    Però se mi scrivo da un’altra parte l’indirizzo e poi lo incollo nella finestra di Jotform allora funziona.
    Grazie
    Massimo
    ...
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    JotForm Support

    Answered by Welvin on October 21, 2016 at 10:06 AM

    Yes, you should complete the email address before clicking the save button. Otherwise, you'll get that error. I've checked your form and I think you've figured this out already. I can see you have omitato.levis@gmail.com as one of the recipients. 

    Please let us know if you need further help.

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    Answered by ilsarto on October 21, 2016 at 11:44 AM
    Salve,
    non funziona digitando l’indirizzo, sono riuscito ad inserirlo solo incollando l’indirizzo copiato da altro testo.
    https://www.dropbox.com/s/zax9m1z3ze4vyd0/errore.m4v?dl=0
    Utilizzo un mac con osx 10.10.5.
    Grazie Massimo
    ...
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    JotForm Support

    Answered by Welvin on October 21, 2016 at 12:14 PM

    So, you are saying that you cannot type @ character in the email address box? Are you using Safari or Chrome? Please confirm this. So far, I cannot replicate this using the same OS but it's through Browserstack so I really cannot tell. 

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    JotForm Support

    Answered by Nik_C on October 21, 2016 at 12:25 PM

    I tested your form as well, I wasn't able to replicate this error with @ key, I'm on Mac OS X 10.12.
    Also, I see your second email in notifier:

    Does the issue still persist?

    Let us know if it does, so we can check further.

    Thank you!

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    Answered by ilsarto on October 21, 2016 at 12:44 PM
    confermo che non mi permette di digitare “ @ “. Appena lo faccio mi da errore. Utilizzo safari 10.0
    Ho risolto incollando l’indirizzo.
    saluti
    Massimo
    ...
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    JotForm Support

    Answered by Nik_C on October 21, 2016 at 12:54 PM

    I tested in Safari, didn't encounter any problem:

    What could be the issue is keyboard settings on your Mac, if you are using Italian keyboard and it represents the @ key in some other way:

    Is that the case by any chance?

    We'll wait for your response.

    Thank you!

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    Answered by ilsarto on October 21, 2016 at 01:44 PM
    buonasera,
    se installo la tastiera in inglese, allora funziona. con la tastiera in italiano no, come digito @ mi da errore come se avessi premuto il tasto di invio.
    Grazie
    Massimo
    ...
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    JotForm Support

    Answered by Welvin on October 21, 2016 at 03:09 PM

    The Italian language has a different command in Keyboard as far as my search result is concerned. You have to add the @ character by pressing CMD + ALT + O. Anyways, I think you've figured it out already. If you need further help, let us know here or create a new thread about it.