What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why email auto-responder is not working?

    Asked by fsboc on October 22, 2016 at 03:57 PM


    The auto responder for my form seems to not be working. https://form.jotform.com/62955530320249

    Any idea why?

    Thank You,



    Page URL:

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    JotForm Support

    Answered by Kevin_G on October 22, 2016 at 10:16 PM

    I have just tested your form and I received the email auto-responder, here is a screenshot of it: 

    Please do note that if you're using the test button in the email auto-responder the email will be sent to the email address you've set up in your account. 

    May be also that the email address you're testing is in our bounce list, when an email is in our bounce list none of the emails sent from JotForm will be received.

    In order to check this, please take a look to the next guide so you can check and if you find the email address there you can remove it: How-to-Remove-Your-Email-Address-from-Bounce-List

    If you find and remove the email address from our bounce list, please test again and let us know the results of your test.

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    Answered by fsboc on October 23, 2016 at 10:05 AM

    Thank You Kevin. The email address I was using was on the bounce list. I removed it and everything is working normally. Thanks again.  

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    JotForm Support

    Answered by EltonCris on October 23, 2016 at 11:21 AM

    Great! Glad to hear that you are now receiving emails. :)

    If your email address keeps going in the bounce list, you can use your SMTP to send the emails http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.