PDF version of form can not be copied and pasted properly.

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    Asked on October 25, 2016 at 03:41 AM

    Good day,

    For the past two months or so we have been experiencing problems with the way the PDF is created.

    We allways used to create the PDF of the form, and then copy the entire contents (CTRL-A), and then paste it into our patient files online where we need it. This worked fine for years, up until a little while ago when the way the PDF is saved changed. The order in which the lines were copied from the PDF was "Field" then its "Answer", then the next "Field" then its "Answer" - in other words, each question field is followed by its own answer field from the top to the bottom of the form.

    What happens now when you copy the PDF is that the order in which the fiels are selected does not follow chronologically anymore. So the order its pastes in does not make sense anymore. In other words, it copies for instance in the following order: "Field 1", "Field 2", "Field 3", "Field 4", "Answer 1", "Answer 2", "Answer 3", "Answer 4".

    I have tried several different options to get the forms to paste right, but no luck yet. To copy from the PDF gives me the problem as described above. Copying it from the Email body leaves a very difficult to read result (it pastes the answer directly next to the question instead of below the question.

    The only place where i can copy the information from where it pastes in a sensible, easily readable manner currently, is directly from the submissions page. That is more time consuming though as you have to scroll from the top to the bottom to be able to copy the form (CTRL-A selects the entire web page off course).

    Is there something that i can do to change the order in which the PDF saves?

    I would appreciate your help. My boss is complaining that she cannot read the information easily anymore.

    You will see in the attached screenshot - the PDF first copies the left column, then the right column. Then when i paste it, you will see that the first number of rows (in bold) are all the questions, then underneath, all the answers, then a bunch of questions again, etc.

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    Answered on October 25, 2016 at 04:11 AM


    I downloaded one of your submissions as pdf. I opened the pdf and used ctrl (or cmd)+A to select all and pasted it into word. Here what it looks like:

    If this kind of appearance is suitable for you, try selecting all from pdf file and paste it.

    I checked your form's notification email properties. As I see you are using old notification email design. Here is the old design:

    And here is the new design:

    I think new design of the notification email is suitable for you. Please define a new notification email alert. Here how you can define a new notification for your form:


    I hope this answer helps. If you need further assistance about this issue or any other issue please contact us again.

    Good Luck!