What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    OUT OF SPACE

    Asked by asifjamilakhtar on October 28, 2016 at 01:05 AM

    I HAVE JUST UPGRADED MY PLAN BUT IT STILL PROMPTS THAT i AM OUT OF STORAGE SPAGE. pLEASE EXPLAIN?

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    JotForm Support

    Answered by Helen on October 28, 2016 at 02:15 AM

    Thanks for contacting us.

    I checked your account, and realized your plan is "Storage". It means, you can have 100 monthly submissions and your monthly submissions are over-limited for now.

    In that case, you have three options:

    First option is to upgrade your account to any of the paid plans to get higher limits. You can find more details about different account type on our pricing page.

    Second option, if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month.

    Third option, you can delete existing submissions to create space. For this option, I can suggest you first to export and then delete your submissions.

    This user guide helps to you : https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Please contact us if you need further assistance.