What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why submissions are not coming to my email?

    Asked by SDRVC on October 28, 2016 at 03:00 PM

    It seems that the notification emails are not making it to us

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 28, 2016 at 06:58 PM

    We're sorry for this inconvenience.

    I checked your email in our logs and I found out that your email ended in Bounce list. The reason is below: 

    Reason(s) : smtp; 554 5.7.1 The message from (<010001580757889d-d0fc4798-456f-4bf6-9b81-252999043970-000000@amazonses.com>) with the subject of (REI Bernardo Summit Trail Volunteer Event - January 14 2017) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I removed your email from our Bounce list so your submissions will go through now.

    I would advise you to check this guide on how to prevent this issues.

    If you have any further questions please let us know.

    Thank you!