What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get notification emails to send for one of my forms

    Asked by LosGlobos on October 28, 2016 at 06:05 PM

    The form is called date request form. For some reason I can't get the notification emails to send when forms are completed. I tried the test email and it says a test is being sent to my email, losglobosasst@gmail.com, but I am not receiving anything. 

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    JotForm Support

    Answered by John_Benson on October 29, 2016 at 07:43 AM

    Keep in mind that when you're using the test email in the notification wizard. The email notification will only send it to the email address of the user account. It will not send to other recipient that you add. You need to manually fill up your form and click the submit button.

    I cloned your form and it is working fine on my end. Can you try deleting your current email notification and create a new one?


    Here's a guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you still not getting email notifications, let us know. We'll investigate it further. Thank you.

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:10 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.