What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving notificiations

    Asked by SouthFloridaMiniCon on October 29, 2016 at 05:14 PM

    I went through the trouble shooting for the Notifications and I am still not receiving notifications of submissions.

    Page URL:

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    JotForm Support

    Answered by liyam on October 30, 2016 at 03:19 AM


    I checked your email activity history but currently I do not see any email delivery failures in it. Have you checked your spam folder if in case the emails have landed there?

    You may also check your email history to see if the emails were sent properly or not. This way you can identify if the email was a failed delivery on JotForm's end or if there is something else going on such as matters related to your mail server. You can check this guide to learn how to view your email's activity history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    In any case, feel free to get back to us for more concerns or any follow-up concern on this matter.



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    JotForm Support

    Answered by seth on November 02, 2016 at 11:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.