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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving forms to my email

    Asked by mertful on October 31, 2016 at 10:40 AM

    Can you explain why I am no longer receiving my customer submission forms to my email account directly?


    The only way I see them is go directly to jotform.com site.

    Page URL:

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    JotForm Support

    Answered by candy on October 31, 2016 at 10:54 AM


    I've checked your account email mertful@yahoo.com and I've seen that the email was in our bounce list as you can see the screenshot below:


    That was the reason you did not receive emails to your email address. So that, I've removed your email address from our bounce list. You are able to receive emails normally, now.

    Also, you can check if the email address is in our bounce list or not as the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you need further clarification, do not hesitate to contact us.

    Thanks in advance.