We have configured three recipient but submission emails are being sent to only one.

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    peteramirault
    Asked on October 31, 2016 at 11:53 AM

    The email notifications I've setup (three), only one is receiving emails when the form is submitted.

    Any ideas on why?

    Thanks,

    Peter

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    ashwin_d
    Answered on October 31, 2016 at 02:32 PM

    Hello Peter,

    I'm sorry for the trouble caused to you.

    I did check you form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2016-10-31 13:25:01] Submission #353738849590518174 Form #63042998566166 SENT to bvgamble1@gmail.com,bfshick@gmail.com,petertypea@gmail.com from noreply@jotform.com via AMAZONSES 

    [2016-10-31 12:13:28] Submission #353739607590932110 Form #63042998566166 SENT to bvgamble1@gmail.com,bfshick@gmail.com,petertypea@gmail.com from noreply@jotform.com via AMAZONSES 

    [2016-10-31 12:01:44] Submission #353738903590445481 Form #63042998566166 SENT to bvgamble1@gmail.com,bfshick@gmail.com,petertypea@gmail.com from noreply@jotform.com via AMAZONSES 

    [2016-10-31 12:00:49] Submission #353738849590518174 Form #63042998566166 SENT to bvgamble1@gmail.com,bfshick@gmail.com,petertypea@gmail.com from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? I would suggest you to please check you spam folder and see if the emails ended up there. 

    Please note that it is also possible to use your own email to send submission emails. You need to add custom sender email in your account and set it as the sender email of your form's notification email alert. The following guides should help you: 

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

     

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    peteramirault
    Answered on October 31, 2016 at 08:44 PM
    Thanks for the response and since I was sending it to myself and 2 others, they kept telling me they weren’t receiving the emails. And were, they were in their Spam.
    Thanks again!
    Peter
    ...
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    candy
    Answered on November 01, 2016 at 01:56 AM

    On behalf of my colleague, you are welcome.