Signature is not showing in the PDF I received in my email

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    rsoriano
    Asked on November 02, 2016 at 12:53 PM

    I've been using Jotform for several weeks already. Everything has been working perfectly until today. The email I get from Jotform in my email do not show the signature. However, when I went on Jotform system the signature image was there. How can I get the signature image in the PDF generated by jotform in my email. This has happened with one of the submissions. Thank you

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    david
    Answered on November 02, 2016 at 04:49 PM

    This should now be fixed for new submissions.  All newly generated PDF's should have the correct file URLs.  For any PDF's that do not have the signature present, a new correct copy can be generated from your the submission view for your form:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions