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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Signature is not showing in the PDF I received in my email

    Asked by rsoriano on November 02, 2016 at 12:53 PM

    I've been using Jotform for several weeks already. Everything has been working perfectly until today. The email I get from Jotform in my email do not show the signature. However, when I went on Jotform system the signature image was there. How can I get the signature image in the PDF generated by jotform in my email. This has happened with one of the submissions. Thank you

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    JotForm Support

    Answered by david on November 02, 2016 at 04:49 PM

    This should now be fixed for new submissions.  All newly generated PDF's should have the correct file URLs.  For any PDF's that do not have the signature present, a new correct copy can be generated from your the submission view for your form: