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    Character limit not working

    Asked by vglockwood on November 02, 2016 at 03:49 PM

    I have a character limit on my comment form so that the user can only enter 140 characters.  I've now received several with over 200 characters.  Settings look correct - is this an issue on your side?  Thanks

    Page URL:
    http://form.jotform.us/form/52734476736162

    character limit character comment form settings thanks
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    JotForm Support

    Answered by liyam on November 03, 2016 at 12:08 AM

    Hello vglockwood,

    I just checked your form. Unfortunately I could not replicate the problem and when I go beyond the character limit, I am prevented by your form to make a submission.

    Would you happen to have the form embedded on a website? If so, it would be great if you can share with us the link to the page and do our test there.

    Thanks.

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    Answered by vglockwood on November 03, 2016 at 03:26 PM

    Hi, here's an example of the limited text box going way over the 140 character limit.  This is 242 characters without spaces and 301 with spaces.  This clip is from the email submission that came to my inbox.

    Users get to this via a link:  https://beautybox.walmart.com/contact_us/

    so it is not embedded in the page.

     

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    Answered by vglockwood on November 03, 2016 at 03:27 PM

    In the dropdown box, the item "I'm not satisfied with the contents of my box" option.

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    Answered by vglockwood on November 03, 2016 at 03:49 PM

    Here's another one - 536 characters with no spaces, 670 with spaces.  We need to limit these responses!  Thanks

     

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    JotForm Support

    Answered by BJoanna on November 03, 2016 at 06:12 PM

    I was also not able to replicate mentioned issue when I tested your standalone form.

    However when I tested the form on your website I noticed that character limit is not working.

    Your your is embedded with full source code. I would suggest you to re-embed it. We usually recommend iFrame code. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance.