Character limit not working

  • vglockwood
    Asked on November 2, 2016 at 3:49 PM

    I have a character limit on my comment form so that the user can only enter 140 characters.  I've now received several with over 200 characters.  Settings look correct - is this an issue on your side?  Thanks

  • liyam
    Replied on November 3, 2016 at 12:08 AM

    Hello vglockwood,

    I just checked your form. Unfortunately I could not replicate the problem and when I go beyond the character limit, I am prevented by your form to make a submission.

    Would you happen to have the form embedded on a website? If so, it would be great if you can share with us the link to the page and do our test there.

    Thanks.

  • vglockwood
    Replied on November 3, 2016 at 3:26 PM

    Hi, here's an example of the limited text box going way over the 140 character limit.  This is 242 characters without spaces and 301 with spaces.  This clip is from the email submission that came to my inbox.

    Users get to this via a link:  https://beautybox.walmart.com/contact_us/

    so it is not embedded in the page.

     

    Character limit not working Image 1 Screenshot 20

  • vglockwood
    Replied on November 3, 2016 at 3:27 PM

    In the dropdown box, the item "I'm not satisfied with the contents of my box" option.

  • vglockwood
    Replied on November 3, 2016 at 3:49 PM

    Here's another one - 536 characters with no spaces, 670 with spaces.  We need to limit these responses!  Thanks

     

    Character limit not working Image 1 Screenshot 20

  • BJoanna
    Replied on November 3, 2016 at 6:12 PM

    I was also not able to replicate mentioned issue when I tested your standalone form.

    Character limit not working Image 1 Screenshot 30

    However when I tested the form on your website I noticed that character limit is not working.

    Character limit not working Image 2 Screenshot 41

    Your your is embedded with full source code. I would suggest you to re-embed it. We usually recommend iFrame code. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance.