Not receiving notifications

  • jfgpapps
    Asked on November 3, 2016 at 4:03 PM
  • John_Benson
    Replied on November 3, 2016 at 6:35 PM

    I checked all email recipient associated to the form and they're not in the bounce list. I also checked the email history logs and everything has sent successfully. Here's a screenshot:

    Not receiving notifications Image 1 Screenshot 30

    We had an email issues recently. JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Not receiving notifications Image 2 Screenshot 41

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.