- cookiezombieAsked on November 03, 2016 at 06:21 PM
I've been using JotForm for order submission for the last 4 years. Suddenly this week, the notification email sends to only one of 2 emails. Any fixes or suggestions on why this happens or how to fix?
Works fine with the Test email function, but not when form is actually being used.
Email address that is not working is firstname.lastname@example.org
Any help would be appreciated. Thank you!
Print Log shows TEST emails working but not receiving any other Jotforms since 11/02 (had to forward them from email@example.com) and also missing a random one on 11/01
- JotForm SupportliyamAnswered on November 04, 2016 at 01:20 AM
I have just checked your email history but the emails appear to have been sent. Can you check your spam folder to see if the emails have landed there? If so, please mark them as not spam, or move the emails to your inbox in order for your email account's anti-spam filters to recognize that the emails should not be marked as spam. It would also be better if you can add to your address book the email address sender that you are using in order for your email account to trust more the emails being sent to you by the said email address (ex. firstname.lastname@example.org).
You may also check your email history in order to validate the status of your emails whether they were sent or they failed to send to you. This guide will teach you how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If you have questions, please let us know.
- cookiezombieAnswered on November 04, 2016 at 01:44 AMThank you. However, the email address goes to a printer. Any other
suggestions? I am calling the printer company during their business hours
to follow up on their end.
- JotForm SupportMike_GAnswered on November 04, 2016 at 04:02 AM
Thank you for letting us know.
I would like to apologize for any inconvenience, however, we can only suggest you wait for the response of the printer company. Because like what my colleague, Liyam, have mentioned above, there are no failed email attempts to the said email address in your email history. Then, if you found out that the emails really end in their Spam folder, please let them know about the instruction provided by my colleague above.