JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Sorry for the misunderstanding. I thought I had changed your account username. However, your username did not change.
We are not able to change your username for now. In order to change your username, you should downgrade your account into the Free plan. After that, we will be able to change your username and then, you will upgrade your account again.
As I checked, you are using PayPal for your subscription. Please follow this guide on how to Cancel PayPal subscription
If you have further questions please let us know. We are waiting for your response.