Recurring subscription

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    webcola
    Asked on November 07, 2016 at 09:52 AM

    Hello,

     

    Can I create a form to obtain updated credit card information for an Authorize.net recurring subscription?  I would like to update the customer information by having them enter their information in a form rather that having them give me the credit card numbers over the phone

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    John_Benson
    Answered on November 07, 2016 at 12:06 PM

    Yes, recurring subscription is possible in the payment tool. You can set it up to daily, monthly, yearly, bi-yearly, etc. Here's our complete guide: https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option

    If you need further help, contact us again. We'll be glad to assist you. Thank you.

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    webcola
    Answered on November 07, 2016 at 01:10 PM

    Hi, I know how to set up the subscription, I need to know if I can have customers update credit card information FOR an existing subscription.  The customers credit card has expired and I need to collect his new information and get it to Authorize.net

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    John_Benson
    Answered on November 07, 2016 at 04:03 PM

    My apologies for misunderstanding. 

    Unfortunately, you can't update the credit card details of the user through JotForm. The form only forwards the submission to Authorize.Net and doesn't hold any payment information. You need to update the credit card details inside Authorize.Net.

    Hope that helps. Thank you.