What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recurring subscription

    Asked by webcola on November 07, 2016 at 09:52 AM



    Can I create a form to obtain updated credit card information for an Authorize.net recurring subscription?  I would like to update the customer information by having them enter their information in a form rather that having them give me the credit card numbers over the phone

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    JotForm Support

    Answered by John_Benson on November 07, 2016 at 12:06 PM

    Yes, recurring subscription is possible in the payment tool. You can set it up to daily, monthly, yearly, bi-yearly, etc. Here's our complete guide: https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option

    If you need further help, contact us again. We'll be glad to assist you. Thank you.

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    Answered by webcola on November 07, 2016 at 01:10 PM

    Hi, I know how to set up the subscription, I need to know if I can have customers update credit card information FOR an existing subscription.  The customers credit card has expired and I need to collect his new information and get it to Authorize.net

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    JotForm Support

    Answered by John_Benson on November 07, 2016 at 04:03 PM

    My apologies for misunderstanding. 

    Unfortunately, you can't update the credit card details of the user through JotForm. The form only forwards the submission to Authorize.Net and doesn't hold any payment information. You need to update the credit card details inside Authorize.Net.

    Hope that helps. Thank you.