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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I dont get email notivications when a customer has send a form

    Asked by neoLab_Migge on November 09, 2016 at 10:33 AM

    We installed several forms on our website and received filled out forms from our customers. 


    BUT we did not get a single notification!!!

    Therefore some forms are already 1 month old.


    How comes the notifications are not working?????


    This is urgent!


    Thank you

    Page URL:

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    JotForm Support

    Answered by BDAVID on November 09, 2016 at 12:23 PM

    One of the recipient emails was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has been removed from the bounce list already, so this should solve the problem. Let us know if you need more help, we will be glad to assist you.

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    Answered by neoLab_Migge on November 10, 2016 at 04:33 AM

    thank you very much. 
    is there the danger of getting back on the bounce list?

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    Answered by Boris on November 10, 2016 at 05:56 AM

    Yes, your address can end up on the bounce list again if the recipient server (neolab.de) continues to reject our emails.

    In order to ensure you have the least likely chance for the notifications to be bounced / rejected, we recommend setting up your notifications in the manner described here:


    Please set up your notifications in that manner, and let us know should you experience any further issues.

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    Answered by neoLab_Migge on November 10, 2016 at 11:37 AM

    ok, thank you.