What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms going to wrong email address

    Asked by jthompson2001 on November 10, 2016 at 11:16 AM

    I have updated my profile settings to my preferred email address, however, the form submissions are still going to an old email account.

  • Profile Image
    JotForm Support

    Answered by david on November 10, 2016 at 12:54 PM

    Changing the email address associated with your account will not update current emails, it will only change the default for newly created notifications.  For any notifications that were previously created, they would need to be updated in the specifics notifications' settings: