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    Forms going to wrong email address

    Asked by jthompson2001 on November 10, 2016 at 11:16 AM

    I have updated my profile settings to my preferred email address, however, the form submissions are still going to an old email account.

    email wrong email address Submissions settings Updated Profile settings
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    JotForm Support

    Answered by david on November 10, 2016 at 12:54 PM

    Changing the email address associated with your account will not update current emails, it will only change the default for newly created notifications.  For any notifications that were previously created, they would need to be updated in the specifics notifications' settings:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address