Why is AutoResponder Sender Email still noreply@jotform.com?

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    RmrJmrGrl
    Asked on November 14, 2016 at 09:05 AM

    I have set the autoresponder to send an email 14 days after the form is submitted.  I changed the "From" email to use our company name and email instead of JotForm.  However, when that email is sent we are still seeing the "from" email as From: JotForm [mailto:noreply@jotform.com].

    The form is https://www.jotform.com//?formID=61304608090145

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    olivia
    Answered on November 14, 2016 at 09:51 AM

    Hi,

    When I have checked your form, it is seen that you have updated "Reply-to Email" field in Recipients tab. 

     

    However, you need to change Sender Email. That's why, users still receive emails from "noreply@jotform.com". Please have a look at this guide: How-to-Setup-SMTP-for-a-Form

    In addition, you can follow the instruction below:

    1- Click Emails.

    2- Select your AutoResponder and click "Edit".

    3- Click Advanced and scroll down in the page.

     

    4-  Find "Sender Email" in the list. select your Sender Email Address or you can also add a new Sender Email address. After your selection, please scroll down.

     

    5-  Choose your "Email Type" as SMTP and scroll down again.

     

    6. Finally, enter your SMTP settings here and click "Save".

     

     

    On the other hand, you can also check and edit your Sender Emails in the Account > Settings page as you can see in the following image:

     

    If you need more details about your issue, please feel free to let us know.

    Thank you.